David Yee
Jun 11, 2014
On-time pickup and Reliable
On arrival to Cancun, private Suburban took us to hotel. The wait was about 8 mins so, not a problem.
Very professional and polite.

Departure: Driver was early which was great. Expected a Suburban but got a van instead; paid for Suburban. Driver drove too fast and I thought reckless; no need for that. Professional and polite otherwise.

Discoverymundo answered:

Hi David, thanks you very much for taking the time to share your experience with us. I just checked into your reservation as service booked was Private Regular which is offered in a van, the Suburban assigned on arrival was a lucky coincidence for operation on that day, but this vehicle is only assured when booking VIP Service. Will also speak with the driver assigned on departure to avoid he drives that way again, that's correct, there's no need for that since pick ups are programmed with enough time to arrive to Airport without any delay. Again, thanks for your feedback as this is what makes us grow, we highly appreciate it and thanks as well for your trust and preference. Best wishes from discovery mundo!