Deane Clarke
Sep 1, 2014
On Point
I booked our transfers with Discovery Mundo, but they informed me several days before my trip that Coco Tours will be the company to pick us up. Had I had know, I would have booked directly with Coco Tours. Needless to say they were on time, & very pleasant. Once I exited the airport, the driver was there waiting with my name on a sign as I was told. The vehicle was clean & spacious. We had a comfortable roundtrip ride. I've traveled to other islands, & have used transport companies before, the only difference is with Coco Tours, they didn't tell us anything about the island. I'm use to being told the history of the island. The only thing that was said on the ride to the hotel was the time we should be ready for our return trip. Oh yeah, the attendant was also informing us of the paid excursions. Overall, I would recommend Discovery Mundo because booking was very easy.

Discoverymundo answered:

Dear Deanne, thank you very much for your feedback about the service received. As a transportation agency, we have our own operation on some destinations and we work with trustable providers on some others. However, some of the plus we offer are the rates, that you can get your quote online and finish you reservation at that same moment as we have an automated proccess, the support before, during and after your trip for changes, doubts, confirmations, etc and most important: that even if you were attended by one of our providers, we take full liability for service given and we are willing to respond for any inconvenience or mistake even if our provider is not willing to take liability on their own for bad service or failures. Of course we tried as much as possible to avoid inconveniences, but i can tell you that even by being very careful, it happens! Also, in most of our destinations, we are not in the need to give as detailed instructions on provider who will welcome you as in Dominican Republic, as most of our providers welcome our customers under our name, uniform, logo, etc. but due to some law regulations at PUJ Airport, this is not possible there.
These details i am mentioning, is just to be informative as i believe you deserve to be informed about the service you booked. We are glad to know that everything went out as planned and that you were satisfied with your transfer experience. We look forward to serve you again in the near future and we thank you for your trust and preference!