Peter Bartline
Jan 25, 2018
Airport shuttle was great, return tickets on ferry, not so much
I ordered two round trip airport-Puerto Juarez shuttle tickets and got the discounted Isla Mujeres ferry tickets through the discovery mundo website. Our experience being picked up at the airport was great- fast and courteous. We were given two one way tickets on the ferry for use when we arrived at the ferry. The issue was on the return. The ticket window at the Isla Mujeres ferry terminal did not accept the online receipt for the round trip ticket so we had to pay for a one way ticket. Unnecessary cost due to poor organization. They claimed to not know Discovery Mundo. We tried calling customer service, but the hold was too long and we did not want to miss the ferry. Too bad. The return shuttle was great.

Discoverymundo answered:

Dear Peter Bartline,

Thank you for your review. We are sorry to hear about the customer calls. We are improving our service to provide a customer service response quickly to our customers! If you are comming to the are again soon, don't hesitate to call us!

Best regards,
Discovery Mundo Team