Driver was great - good driver, spoke Good English and attentive to us and our needs. Car was very clean.

Reason not a 5 star is because we were at a private house and wanted to confirm the address and after multiple attempts of calling we were never able to connect with anyone. We had a local number and a 1800 number and both were not being picked up. Our concern the driver wouldn’t know where to go was confirmed - as it took him 20 minutes to find the place and he never called the contact number provided (assume because it was a US number). The delay was only 10 minutes to us, as he would have been 10 minutes early but we had no communication through this and couldn’t get through to confirm a car was coming. And we knew finding alternative transport would take awhile.