Gina Rumore
Feb 17, 2015
Transportation from the Ferry
We used the van service from Puerto Juarez to Cancun Airport. The online reservation system was easy, and it was nice to be able to use a credit card to pay. The reservation was for 10:30. Our ferry arrived at 10:25, and so many other vans/taxis were there waiting for their clients. We waited until all those had cleared out, and then we waited a bit longer. I finally got nervous about 10:35 and called -- which was a bummer because it is expensive to use my cell phone in Mexico. I got an answer right away, and while the person on the phone was trying to locate our ride, the drive showed up! The van was a bit worn inside but clean. The drive went well and the driver kindly dropped three of us off at one terminal and one at another. I gave the service four stars for being late. I am sure this company knows well enough when the ferries arrive.

Discoverymundo answered:

Hi Gina,

Thank you for your comments. We are glad that overall you had a satisfactory experience. We do know the times that ferries arrived, however we base our Operation in the assigned pick up times unless requested by customers. We also try always to do our best on being on pick up place even before the pick up time, but as you may understand there are many many factors involved like traffic, accidents, people from previous services being late or taking too much time to board, etc that may delay the next pick ups for 5-10 minutes, even when we have more than enough time taken in consideration for unexpected events.

We thank you for your understanding on this matter as well as for your trust when booking with us and look forward to serve you again in the near future!

Regards,
Discovery Mundo Team
Discoverymundo