William Dempsey
Dec 29, 2015
Cancun Airport to Isla Mujeres hotels isn't clear
Our driver was great, the van was spotless and new, however, when traveling to Isla Mujeres it is not clear that the van drops you off at Puerto Juarez, NOT your hotel on the island like you select. Luckily we can speak Spanish and worked it out with our driver and didn't have a problem. He was shocked that the company did not tell us the proper destination in our paperwork and was apologetic. For Isla you will be dropped at the "downtown" high speed ferry terminal ($M150 round trip in addition to van fees) but make sure its operating hours match your flight because it isn't 24/7! All of this SHOULD be listed when you book to any location on Isla.

Discoverymundo answered:

Hi William,

Good morning, thank you very much for taking the time to make this review. We are happy to know everything was as planned.
We'll be waiting for you in the future to give you the best service.
Have a great day!