Monika E
Sep 2, 2014
a seamless journey
there was a guy with a sign to greet us at the airport and show us to our driver. he waited with us for 5-10 minutes for the van to arrive (probably because we only packed carry on's so we came out of arrivals faster than expected). trip to our hotel was easy, and driver made a requested stop so that we could pick up a few things on the way. Also, I booked a round trip and they were totally accommodating when I needed to reschedule the return pick up at the last minute (and after office hours no less). no hassle or extra fee or anything. I would definitely use them again.

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Discoverymundo answered:

Dear Monika, thanks for sharing your experience with us. We are glad to hear that everything went out as planned with your transfer service. You are right, since the moment that your plane lands (cause we monitor the flight) our representative waits for you, however since customs may take from 5 minutes to sometimes 1 hour and we get charged by Airport for every 5 minutes that vehicle is inside parked, we calculate an estimated for vehicle to enter the parking lot, however is important to clarify that vehicle is always locked for your service, as it is previously assigned to your reservation. We are glad we could work out the changes to your departure without any problem and it will be our honor to serve you again in the near future! Thank you for your trust and preference!