Miriam Rowe
Feb 25, 2015
Wonderful care excellent service!!
I reviewed so many companies because we needed to get to my nieces wedding event the same day we flew in. Plus I had my elderly 82 yr. handicap parents traveling with us but leaving on a different date. First of all Jenny with Discovery Mundo was so efficient at helping me over the phone and /w quick follow-up emails regarding booking the travel. She helped us with it to get us a good rate by booking my parents with us on arrival yet separate on departure so. Our resort has two locations which made it complicated.
On arrival we easily saw the sign Discovery Mundo held by a rep. and the airport was amazing at having wheelchairs for my parents and helped us through to getting luggage and out to meet the Discovery rep. The van was huge and new (so I thought) and he helped get all the luggage in and my parents in the van. We started traveling to location and I was making sure with the driver that we were going to the correct The Bel Air Collection/ Riviera Maya which has a location right there in the city and ours was about an hour south. He quickly realized he thought we were going to the one nearby in the city. Once he realized he said he needed to stop and get a different vehicle for traveling farther. It was literally only 5 min. longer to stop off an exit and they transferred us to a New Van even nicer with a new driver. (we didn't quite know what we were doing till later because of our lack of knowing any spanish but easily figured it out). We were on the road in 2 min. nice AC both vans were spacious and easily fit our big luggage. We arrived on time to our locations without any problems. The customer service is perfect.
Before my parents departed a couple days before us I called to reach Jenny and she quickly texted me back. She made sure that they would be their early to pick up my parents as I was worried they might go to the other location and our location takes an hour to get to the airport. They came and were waiting for my parents perfect timing and everything went smoothly. As well as for us Jenny confirmed they would be there for us in a couple days. I would highly recommend them!!!!!!!!!!!!!!!!!!!!!!!! If you can't reach them and you leave a voicemail they WILL call you, text or email you back!!!!!! Thank you Jenny for everything you did for us and especially my parents. I'm so sorry it has taken me months to do this review but I promised I would do it especially for those who have elderly parents or young kids and want to count on getting where they are going.

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Discoverymundo answered:

Dear Miriam, thank you so much for your review! It is very nice to hear that you were satisfied with the services and the customer service received. We at Discovery Mundo put our best effort to deliver what we promise which is the best value all-in-all and it is always great to know that the goal was accomplished successfully. I am blessed to be able to assist travelers on getting a hassle-free transportation experience, as we know we are part of special events and dates, as your nieces wedding this time.
We thank you very much for your nice comments and recommendations and specially me, for all the thumbs up about the assistance you received from me. It was truly my pleasure to serve you and i hope to be able to do it again in the near future.
Wishing you always the best,
Jennifer Pomares.