Once arriving in Cancun, I was nervous about avoiding those in the airport as not to know what to expect. They even tried to convince me that once I'm outside I would not have an opportunity to follow up with my travel agency and that I needed to go through them to ensure my agency would be waiting. It's very convincing, but I avoided it and luckily found Discovery Mundo waiting. The individual did not speak fluent English, but enough to ensure me that he was aware of my arrival. I did have to wait for about 20 min before my transportation arrived, but it was very personable and met my expectations in arriving to my hotel. I was also able to confirm, at the airport, for my return trip back from the hotel. I was given a voucher on who my driver would be and what time to expect him at the hotel. It would be an early time, so it made me nervous wondering if he would show on time, but he was there was we were walking up to the lobby from our room. The driver did not speak good English and was all over the road on the way to the airport, but we made it safe and sound.

I want to make a note that it was confusing when I arrived at the airport because the uniforms said Best Day (BD) Transfer and not Discovery Mundo, but the clipboard that was held up had Discovery Mundo, so that's how I found the travel agency. It was also confusing at the hotel as they had a travel agency called Best Day Travel Agency, so I assumed they were the same company, but they weren't. I used them to try and confirm my departure from the hotel, but they could not find my confirmation and this was the cause of my worry. I was told by Hotels.com that the hotel did not provide travel to and from the airport, but it appears that the Best Day Travel Agency would have provided this transportation had I known of their existence.

I would use Discovery Mundo again as a service as they are very reliable and professional. However, it might just feel more comfortable using a service connected to the hotel.