Having troubles?

We build the Help Center to provide Travelers around the world answer to their most frequently asked questions, we are continuously adding new content for a 24/7 customer service, if you didn't find an answer to your inquiry you can contact us and we will be very glad to help you.

Top Questions


  • Why should I pre-book private transportation service instead of taking a cab directly at Airport?

  • Can I hire your services at my arrival, directly on the Airport?

  • How long before my arrival can I make my reservation?

  • Will you wait for me even if my flight is delayed?

  • Which benefits do I get pre-booking my transfer with Discovery Mundo?

  • Do you offer special prices for group transfers and/or special transportation for weddings and events?

  • Will I always get a van in Private Service?

  • What are the differences between the types of services you offer online?

  • What should I do if my hotel/destination is not in your listing?

  • I am going to one hotel on my arrival but departing from another, can i book the round trip with you anyway?