Dear Lyle and Shelly, thanks for sharing your experience with us. I just checked into your reservation and it seems like it was made for 10 Pax, not 12, i also don't have the note on record, did you notify us previous to your arrival? Regularly, for 12 Pax we would have send 2 vans, even for regulations, as the max capacity allowed per vehicle is 10. I also saw your comments on the booking: "There are 10 in our party and look forward to working with Discovery Mundo again. This time we trust our driver will not be late : ) God Bless!" We are sorry to hear that you didn't travel comfortable and would like to compensate this if it was our mistake, i will kindly ask you to let us know. Best wishes!!