Randy Churchill
Nov 1, 2017
Great, but no answer to phone call
All parts of the trip, but one, were great. Drivers in both directions were on-time, ready and waiting, helpful, had clean cars and were courteous. The ferry ride is wonderful. There was only one problem. At one point, Wed. 10/25 at about 12 Noon, I had some confusion on the ferry ticket. I tried calling the Discovery Mundo phone number. Nobody answered on 3 different calls. I left a phone message to call me back, and no one ever did. We resolved the confusion. It was my fault, but if there had been a true problem, it could have been really bad that nobody answered or called back.

Discoverymundo answered:

Hello Randy,

Thank you for the review! We are happy to hear the driver was on time, ready and waiting. We work hard on providing the best service. We will take in consideration improving our customer service calls. Thank you for letting us know.

Greetings,
Discovery Mundo Team
Discoverymundo