The man who greeted us at the airport was very nice. It took awhile for the car to actually arrive but he waited with us until it did. I called the night before departure to verify our pick up at ferry and drive to airport. Nobody was at the ferry to greet us and we waited nervously for about half an hour. A driver from another service was so kind to call Discovery Mundo for us just as the driver arrived. Everyone was very friendly and professional. Not sure if there was a communication mix up but everything worked out fine in the end.